Our distribution center is taking extensive precautions to keep employees and customers safe, and shipment times may be delayed up to 10 business days at a time.
Orders are shipped Monday to Friday. Orders placed before 11:00 am PST will generally be shipped out on the same day*. Orders placed after 11:00 am PST will generally be shipped out on the following day with the exception of orders placed on a Friday. Those orders will ship out on the following Monday or next Business day (if Monday is a holiday). You will be notified via email once your order has been shipped. We do not offer weekend shipping. Shipping times can vary based on method chosen and delivery location. Int’l orders must clear import/export regulations which could add to the shipping time of an order. We do not currently ship to any PO Box or APO/FPO addresses.
*Note that there could be a delay in processing your order if we encounter any issues with the billing information provided.
Orders are shipped via the method chosen at the time the order was placed. Please note that all shipping times are in business days. We currently offer 3 shipping methods for Domestic orders: Ground Shipping, 2-Day Shipping, and Overnight Shipping. For Int'l orders, we use USPS.
Orders are shipped Monday to Friday. Orders placed before 11:00 am PST will generally be shipped out on the same day*. Orders placed after 11:00 am PST will generally be shipped out on the following day with the exception of orders placed on a Friday. Those orders will ship out on the following Monday or next Business day (if Monday is a holiday). You will be notified via email once your order has been shipped. We do not offer weekend shipping. Shipping times can vary based on method chosen and delivery location. Int’l orders must clear import/export regulations which could add to the shipping time of an order. We do not currently ship to any PO Box or APO/FPO addresses.
*Note that there could be a delay in processing your order if we encounter any issues with the billing information provided.
Orders are shipped via the method chosen at the time the order was placed. Please note that all shipping times are in business days. We currently offer 3 shipping methods for Domestic orders: Ground Shipping, 2-Day Shipping, and Overnight Shipping. For Int'l orders, we use USPS.
No, you can shop at Hurley.com as a GUEST without creating an account. However, registering your details will allow you to:
- Track your order and review past purchases
- Build a personal wish list
- Shop without entering your address details
If you have forgotten your password, click the FORGOT PASSWORD link in the LOGIN WINDOW for instructions on resetting your Password.
WHAT IS THE HURLEY REWARDS CLUB?
WHAT IS THE HURLEY REWARDS CLUB?THE HURLEY REWARDS CLUB IS A REWARDS PROGRAM WHERE SHOPPERS CAN EARN POINTS FROM EVERY PURCHASE, REFER AND EARN, REDEEM POINTS FOR DISCOUNTS, GET ACCESS TO EXCLUSIVE SALES, COLLECTIONS, PROMOS AND OFFERS. FOR MORE INFORMATION, PLEASE VISIT THE HURLEY REWARDS CLUB PAGE.
WHEN WILL I RECEIVE POINTS?
POINTS ARE ACCRUED PER PURCHASE, REFERRAL, AND MORE. FOR MORE INFORMATION, PLEASE VISIT THE HURLEY REWARDS CLUB PAGE.
200 POINTS = $10
400 POINTS = $20
600 POINTS = $30
800 POINTS = $40
DO REWARD POINTS EXPIRE?
HURLEY REWARDS CLUB POINTS DO NOT EXPIRE. FOR MORE INFORMATION, PLEASE VISIT THE HURLEY REWARDS CLUB PAGE
IS THERE A LIMIT TO THE NUMBER OF REWARD POINTS I CAN APPLY TO AN ORDER?
YES, THERE ARE DISCOUNT BRACKETS AS LISTED BELOW. FOR MORE INFORMATION, PLEASE VISIT THE HURLEY REWARDS CLUB PAGE
200 POINTS = $10
400 POINTS = $20
600 POINTS = $30
800 POINTS = $40
WHAT HAPPENS WHEN I RETURN OR CANCEL AN ORDER IN WHICH POINTS WERE EARNED?
If a purchase is made and points were earned through the purchase, the earned points will be refunded back to Hurley.com. For more information, please visit our Hurley Rewards Club page for more information.
WHAT HAPPENS WHEN I RETURN AN ORDER IN WHICH POINTS WERE APPLIED? (are reward points added or do I lose them?)
IF A PURCHASE IS MADE AND POINTS WERE EARNED THROUGH THE PURCHASE, THE EARNED POINTS WILL BE REFUNDED BACK TO HURLEY.COM. FOR MORE INFORMATION, PLEASE VISIT THE HURLEY REWARDS CLUB PAGE
HOW AM I NOTIFIED OF MY BENEFITS?
WITH EVERY CHANGE ON YOUR ACCOUNT, THERE WILL BE AN EMAIL NOTIFICATION SENT OUT TO THE EMAIL USED TO REGISTER YOUR HURLEY REWARDS CLUB ACCOUNT. FOR MORE INFORMATION, PLEASE VISIT THE HURLEY REWARDS CLUB PAGE
DO I HAVE TO BE LOGGED INTO MY ACCOUNT IN ORDER TO EARN POINTS WHEN PLACING AN ORDER?
YES, THE HURLEY REWARDS CLUB REQUIRES THE CUSTOMER TO BE LOGGED INTO THEIR CORRECT ACCOUNT IN ORDER TO REVIEW, REFER, AND REDEEM POINTS. FOR MORE INFORMATION, PLEASE VISIT THE HURLEY REWARDS CLUB PAGE
REFER A FRIEND
ES, WE HAVE A REFERRAL PROGRAM TOO. GET $25 OFF YOUR NEXT ORDER & GIVE $25. WHOEVER YOU REFER MUST PLACE AN ORDER OF $100+ BEFORE DISCOUNTS ARE ELIGIBLE. EXCLUSIONS MAY APPLY.
Size charts can be found on every specific prodcuct page. Please see size charts below.
NEED TECHNICAL SUPPORT OR HAVE A QUESTION? CONTACT SUPPORT
FOR ANY ADDITIONAL SUPPORT OR QUESTIONS REGARDING E-BIKE WARRANTY POLICY PLEASE COMPLETE THIS FORM, EMAIL SUPPORT@JOYRIDEBIKE.COM AND/OR CALL 800-493-1646 EXT. 112
FOR MORE INFORMATION PLEASE VISIT FAQ
We accept Visa, MasterCard, American Express and Discover as well as Paypal, Apple Pay, Amazon Pay and Klarna. Please note that we do not accept any other methods or payment apart from those listed above.
As of July 1, 2022 there will be a delivery fee of $0.27 automatically added to purchases. Retailers will have to collect the $0.27 fee every time they deliver taxable goods to a Colorado address. The $0.27 fee applies to retailers selling taxable tangible goods for delivery by motor vehicle to Colorado consumers.
Exceptions: The fee doesn’t apply when otherwise taxable goods are delivered to a purchaser that is exempt from the state sales tax, such as government or charitable organization. Likewise, the fee doesn’t apply to deliveries of nontaxable goods, including wholesale sales, so long as the property delivered is exempt from the state sales tax. If a delivery includes both taxable and exempt goods, the delivery fee will apply.
Please note that we are unable to deliver to Post Office boxes at this time. We also do not ship to forwarding addresses or access points.
Regrettably, we do not currently ship to APO/FPO addresses.
At this time we ship to Canada. All international customers will be responsible for all taxes, duties, and other fees associated with the purchase.
In the event that you are unhappy with your purchase, we will gladly accept a return within 30 days of purchase. Please follow the steps on the following page to process your return. Please note we do not accept exchanges at this time.
Worn items and items marked as final sale cannot be refunded. Items must have tags still attached. If you purchase a swimsuit or bikini bottom & remove the hygienic liner, we will no longer be able to accept the return.
The wetsuit thickness measurements is in millimeters and run from the center of the suit, the core, to your arms and legs. For example, a 3/2MM wetsuit, the core thickness is 3 millimeters and the legs and arms are 2 millimeters thick.
First step would be to determine what water temperatures you will most commonly use your wetsuit for. The most common wetsuit is 3/2mm and is suitable for water temperatures of 13°C - 18°C / 56°F - 64°F. If you are in colder waters, take a look at the 4/3 and 5/3 hooded wetsuits. If in warmer water, look for spring suits and wetsuit jackets. If you need more help, please feel free to reach out to customer service.
There is a 20% restocking fee on all wetsuits even for exchanges. Please make sure to buy the correct size using the size chart on the bottom of the wetsuit guide.
Please follow the instructions provided with how to properly return your wetsuit. Hurley’s return policy can be found here.
Please follow Hurley's standard return policy with the added information below. Hurley will accept returns within 30 days of purchase date if ordered after April 1, 2020 on Hurley.com. If you purchased the wetsuit from another third-party retailer please reach out to them first. If you purchased a wetsuit on Hurley.com prior to April 1, 2020, please reach out to Nike.com's customer service. When you return your wetsuit please carefully follow the instructions below to minimize creasing.
Step 1: Place the wetsuit face down on a flat surface and fold both legs up from just above the knees.
Step 2: Fold the wetsuit up from the waist so the knees are just sitting under the shoulders on the back of the wetsuit.
Step 3: Fold the two arms over the top of the legs so they cross over each other. For short sleeves just tuck the arms neatly under the legs.
Step 4: Fold the wetsuit up in half again.
NOTE: If your wetsuit is returned creased we cannot guarantee your refund.
At Hurley, we stand behind the quality of our products and are more than willing to refund or replace your suit if it meets our criteria. Any wetsuit purchased after April 1, 2020 from Hurley.com that meets the criteria below will be eligible for the warranty policy below. If purchased on Hurley.com prior to April 1, 2020, please reach out to Nike.com for service. Hurley and/or its licensed third-party wholesalers are the only parties authorized to determine warranty eligibility. Products under warranty will be evaluated for a refund or a replacement at the third-party wholesaler’s discretion. We offer a 1-year wetsuit warranty on any any workmanship defects and a six (6) month warranty on all material defects. All Hurley wetsuit accessories have a 90-day warranty against any defect in both materials and workmanship.
Not covered under warranty:
• Alterations.
• Materials over 6 months from date of original purchase, or 90 days for accessories.
• Products classified as seconds, samples, promotional, or used.
• Damage caused by sunlight, chlorine, mistreatment or consequential use.
• Requests without valid proof of purchase.
• Improper fit caused by incorrect size purchased.
• Tears caused by force or finger gouges during entry or exit of wetsuit.
Please contact customer service first with proof of purchase and photos of the defected areas of the wetsuit. The customer service agent will help to determine the next steps.
When cleaning your wetsuit, hand wash in cool, fresh water to remove salt deposits. Hang out of direct sunlight to dry. Clean your wetsuit after each use to ensure it remains flexible and durable. Please keep in mind that neoprene is a lightweight, performance-based material and is vulnerable to excessive force. Care must be taken when putting on or removing your wetsuit, as finger-induced tears can occur (especially on the exposed neoprene on chest and back panels). Avoid contact with sharp objects and abrasive surfaces.
Unfortunately, we cannot edit or cancel an order once it's been placed for security reasons. Our system is designed to process orders as quickly and efficiently as possible and cannot cancel or modify an order once it is placed. If an order needs to be cancelled, you may contact Customer Service to inquire about your options.
Your order will be charged as soon as your order is placed. If we are unable to fulfill your order for any reason, we will notify you and issue a refund.
If you cannot locate a product on Hurley.com it may be due to one of the following reasons:
1. Product is sold out
2. Product is discontinued
3. Product is out of season
4. Product was never sold on Hurley.com
5. Product was exclusive for a limited time.
We are unable to process gift returns. All eligible returns will be refunded in the same payment format.
WHAT IS ORDER PROTECTION?
OrderProtection.com covers your order for every major issue that can occur during shipping. Your order will be protected against loss, damage, theft, wrong items, defective items and missing items. Hurley is not liable if order protection is not purchased. If something goes wrong during shipping, you can quickly file a claim in a few clicks. You'll receive a refund or reshipment if your claim is approved. To protect your order, make sure Order Protection is toggled on in your cart.
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HOW DO I PURCHASE ORDER PROTECTION?
In your cart, there is a toggle to turn Order Protection on or off. Turn on Order Protection to purchase protection for your order! If you have protection turned on, you will see it appear as a line item during checkout.
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HOW DO I FILE A CLAIM WITH ORDER PROTECTION?
Click here to file a claim. Please note that you’ll only be able to file a claim if you purchased Order Protection when placing your order.
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WHAT DOES ORDER PROTECTION COVER?
OrderProtection.com covers your order for loss, damage, theft, wrong items, defective items and missing items.
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HOW MUCH DOES ORDER PROTECTION COST?
Order Protection will cost 2% of the value of your order.
Click here to file a claim.
Please note that you’ll only be able to file a claim if you purchased Order Protection when placing your order.
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HOW LONG DOES IT TAKE FOR MY CLAIM TO GET RESOLVED?
You’ll typically get a response within an hour, and most claims are resolved that sameday. OrderProtection.com has 24/7 support staff so you can expect responses and communication around the clock.
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I DIDN'T ADD ORDER PROTECTION TO MY ORDER, BUT I NEED TO MAKE A CLAIM.
HURLEY IS EXEMPT OF LIABILITY IF THE CUSTOMER OPTS OUT OF ORDER PROTECTION. REORDER REQUESTS MAY BE REJECTED AT THE DISCRETION OF THE HURLEY SUPPORT TEAM. PLEASE CONTACT CUSTOMERSUPPORT@HURLEY.COM FOR ASSISTANCE.
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HOW LONG DO I HAVE TO MAKE A CLAIM?
You can submit a claim 30 - 45 days from the date you placed your order depending on the claim type.
IF YOUR ORDER HAS ORDER PROTECTION APPLIED, YOU WILL NEED TO ENTER IN THE ORIGINAL ORDER NUMBER TO PROCESS A RETURN AND RECEIVE A FULL REFUND. ENTERING THE REPLACEMENT ORDER NUMBER WILL PREVENT THE SYSTEM FROM PROCESSING YOUR REFUND.