Returns
We want you to love shopping at Hurley.com. If products purchased from Hurley.com do not meet your expectations, you may return them with the packing slip within 30 days from the date order was shipped. Items purchased between 11/21/2024 and 12/31/2024 can be returned until 1/31/2025. Please note that we do not process exchanges at this time, only returns. Items in new condition with all tags attached are not considered "final sale" and can be returned. All items labeled as Final Sale cannot be returned or exchanged. You can only initiate a return via our return portal after your order has been shipped. All orders placed on Hurley.com must be returned by mail to our warehouse and cannot be returned in-store. All in-store purchases must be returned to a store location and cannot be returned through online services. We cannot process store-bought returns at our warehouse. Wetsuits can only be returned by mail.
All refunds will be credited to your original form of payment within 7 to 14 days from the date your return was delivered to our warehouse.
If the return is due to defective products, inaccurate product descriptions, or an incorrect order, please call Customer Service at 855.655.2515 or email customersupport@hurley.com to initiate the return. You may be compensated for the return shipping under these circumstances.
How to Return an Item
Click 'Request A Return' below to look up your order. You have the choice to receive a printable return label or to return in person via Happy Returns. Find your nearest location here!
For in-person returns, there’s no need to print or package anything. Just bring your item(s) and your QR code in to your nearest return bar location and we’ll take care of the rest. In-person returns will have a $4.50/item processing fee.
For mail-in returns, please enclose the packing slip inside the package, attach the pre-paid, pre- addressed Return Label to the outside of the box, and drop it off at your closest carrier location. All contiguous U.S. orders will have the option of a $5.00 an item return label fee which will be deducted from the total refund or credit if the provided label is used. You may also send the merchandise back using any other traceable method at your expense. Hurley.com is not responsible for lost or damaged packages.
REQUEST A RETURN
WETSUIT RETURN POLICY
There is a 20% restocking fee for all wetsuits. Please refer to the size chart available on the site to assist you in purchasing the correct size. The customer will be responsible for all shipping and handling fees, and those fees will not be included as part of the refund. Please call Hurley.com Customer Service at 855.655.2515 or email at customersupport@hurley.com if you have any questions.
NON-APPAREL ITEMS RETURN POLICY:
Items subject to this policy are: Stand Up Paddle Boards, Umbrellas, Scooters, Electric Scooters, Electric Bikes, Bikes, and Chairs.
There is a 10% restocking fee for all non-apparel items listed above. The customer will be responsible for all shipping and handling fees, and those fees will not be included as part of the refund. Please call Hurley.com Customer Service at 855.655.2515 or email at customersupport@hurley.com if you have any questions.
HOW TO RETURN STAND UP PADDLE BOARDS AND OTHER NON-APPAREL ITEMS:
- Obtain your order number and email Hurley.com Customer Service at customersupport@hurley.com.
- We will email you a return number and instructions for returning your product.
- Ship your unused product in its original, unopened packaging to the address identified in our email. We may ask you for a copy of your invoice.
- Once we receive and process your return, we will notify you via email.
Only returned items that have not been opened, are complete, in their original condition, and accompanied by a return number will be accepted. Otherwise, the return will be deemed non-compliant and you will not receive a refund from Hurley.com. If your refund request is rejected, we will notify you promptly.
COMMON RETURNS QUESTIONS:
WHAT IS YOUR RETURN POLICY?
Items must be initiated for return within 30 days from the date your order was delivered. All customers will be subject to any applicable shipping and handling return fees.
HOW SOON WILL I GET MY REFUND?
All refunds will be credited to your original form of payment within 7 to 30 days from the date your return was delivered to our warehouse. These return policies and procedures are only applicable to customers who purchased their Hurley product(s) from Hurley.com.
WHAT ITEMS ARE NON-RETURNABLE and NON-REFUNDABLE?
Worn items
Final sale items
Items without tags
Free gifts or promotional items with retail value
HOW DO I PROCESS MY INTERNATIONAL RETURN?
Unfortunately, at this time, we do not provide return labels for International returns. Please call Hurley.com Customer Service at 855.655.2515 or email at customersupport@hurley.com if you have any questions.
ORDER PROTECTION
If you purchased Order Protection with your order and your package was damaged, lost, or stolen, CLICK HERE TO FILE A CLAIM.
PLEASE NOTE THAT YOU’LL ONLY BE ABLE TO FILE A CLAIM IF YOU PURCHASED ORDER PROTECTION WHEN PLACING YOUR ORDER.
Hurley is exempt of liability if the customer opts out of Order Protection.
RETURN POLICY FOR ORDERS WITH ORDER PROTECTION
IF YOUR ORDER HAS ORDER PROTECTION APPLIED, YOU WILL NEED TO ENTER IN THE ORIGINAL ORDER NUMBER TO PROCESS A RETURN AND RECEIVE A FULL REFUND. ENTERING THE REPLACEMENT ORDER NUMBER WILL PREVENT THE SYSTEM FROM PROCESSING YOUR REFUND.
